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| Frequently Asked Questions |
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- How To Order
- Privacy
- Security
- Payment Option
- Changing An Order
- Canceling An Order
- Sales Tax
- Store Hours
- Contact Information
- Back Orders
- Return Policy
- Shipping Methods
- Currency
- International Order
- Damaged or Incorrect Items
- How To Order
There are 5 Easy ways to order at Body Energy Club
Online:
24/7
www.bodyenergyclub.ca
By Mail:
Body Energy Club
746 Davie Street
Vancouver, British Columbia
Canada, V6Z 1B6
By E-Mail:
order@bodyenergyclub.ca
By Phone:
24/7 (leave a message)
Live help available on:
Monday through Friday 9:00am to 9:00 pm PST
Saturday 9:00 am to 8:00 pm PST
Sunday 10:00 am to 8:00 pm PST
1-877-776-4844
604-697-0466
By Fax:
1-877-694-0422
604-694-0422
(Download the fax order sheet)
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- Privacy
Your privacy is important to us! www.bodyenergyclub.ca is committed to respecting your privacy through the protection of your Personal Information.
Our Company is committed to providing every customer with an excellent online shopping experience. We consider the protection of the personal information of each customer (including potential customers) to be a key part of our high level of service.
We have adopted, as Company policy, the ten personal information privacy principles stated in the Canadian Standards Association (CSA) Model Code for the Protection of Personal Information. The ten principles are as follows:
1. Accountability
Our company is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the organization's compliance with the following principles.
2. Identifying Purposes
The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected.
3. Consent
The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except when inappropriate.
4. Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means.
5. Limiting Use, Disclosure and Retention
Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
6. Accuracy
Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
7. Safeguards
Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
8. Openness
An organization shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.
9. Individual Access
Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
10. Challenging Compliance
An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for the organization's compliance
To recap we will not share or sell your information under any circumstances and we will take all appropriate steps to keep your information that you have agreed to share with us in a secure manner.
Should you have any questions or concerns please do not hesitate to contact us via the following channels.
Mail:
Body Energy Club
746 Davie Street
Vancouver, British Columbia
Canada, V6Z 1B6
E-Mail:
customercare@bodyenergyclub.ca
Phone:
1-877-776-4844
604-697-0466
Facsimile:
1-877-694-0422
604-694-0422
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- Security
Body Energy Club has made every effort to protect all sensitive, private and confidential customer information under our control from loss, misuse or alteration. This includes external firewall technology, staff access security passwords, customer passwords, and redundant accounting and audit. While we use SSL encryption (the highest form of data encryption commercially available) to protect sensitive information online, we also do everything in our power to protect user-information off-line.
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- Payment Option
At this time Body Energy Club is happy to accept the following forms of payments:
Visa
MasterCard
American Express
Interac Transfer
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- Changing An Order
You may change your order if you call, fax or email us before your order is processed. Our toll free telephone number is
1-877-776-4844 or email us at sales@bodyenergyclub.ca
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- Canceling An Order
You may cancel your order if you fax, call or email us before your order is processed. Our toll free telephone number is
1-877-694-0422 or email us at sales@bodyenergyclub.ca
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- Sales Tax
British Columbia Orders - All applicable Federal (GST) and Provincial Taxes are charged on goods sold and shipped to British Columbia customers.
New Brunswick, Nova Scotia or Newfoundland Orders - An 8% Harmonized Provincial Sales Tax (HST) is combined with Federal (GST) on all GST applicable charges (including Shipping Costs).
Rest of Canada Orders - Federal (GST) tax is applied to all products sold and shipped to customers outside of British Columbia, but located in a Canadian Province or Territory outside of British Columbia.
United States and International Orders - Orders placed and shipped outside of Canada are exempt from Canadian and Provincial sales tax. Body Energy Club is not responsible for additional tariffs or taxes that apply to items shipped outside of Canada.
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- Store Hours
Our website is available for order 24 hour a day and 365 days of year. If you want to speak to an agent our store hours are as follow:
|
Hours (Pacific Standard Time) |
| Monday |
09:00 AM to 09:00 PM |
| Tuesday |
09:00 AM to 09:00 PM |
| Wednesday |
09:00 AM to 09:00 PM |
| Thursday |
09:00 AM to 09:00 PM |
| Friday |
09:00 AM to 09:00 PM |
| Saturday |
09:00 AM to 08:00 PM |
| Sunday |
10:00 AM to 08:00 PM |
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- Contact Information
Mail:
Body Energy Club
746 Davie Street
Vancouver, British Columbia
Canada, V6Z 1B6
E-Mail:
customercare@bodyenergyclub.ca
Phone:
1-877-776-4844
604-697-0466
Facsimile:
1-877-694-0422
604-694-0422
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- Back Orders
In the event that any items ordered are not available at the time your order is shipped, you will be contacted by phone and or email to determine whether to:
1- Hold your order until backorders are filled.
2- Ship your partial order immediately and cancel backorder.
3- Ship your partial order and fill your backorder when stock is available. Shipping fees on the back order will be waived.
4- You want us suggest a similar product in a different brand that is in stock.
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- Return Policy
Body Energy Club will be happy to issue you a full refund minus a 10% restocking fee in the form of an in store credit within 30 days on all unopened products. We must be notified of all returns prior to their return shipment.
If you would like to return an item please ship it to our national warehouse. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. Promotional items (T-shirts, Shaker Cups, etc.), may be kept in lieu of any inconvenience you may have incurred.
All International sales are final.
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- Shipping Methods
Canadian Orders
All orders should arrive within 2-6 business days anywhere in Canada. We offer free shipping on all orders within Canada over $50.00 Canadian before tax. All orders under $50.00 will be subject to shipping fees. Once your order is picked up from our store by Canada Post, you will be e-mailed your tracking number. All orders within Canada can be tracked at Canadapost.ca. Orders made before 3:00 pm PST will be sent that day. Orders made after 3:00 pm PST or on the weekend will be shipped the following business day.
As per Canada Post, please find below the delivery time for all orders over $50.00(free shipping)
| Province / Territory |
Delivery Time |
| British Columbia |
1-2 Days |
| Alberta |
3 Days |
| Saskatchewan |
4 Days |
| Manitoba |
4 Days |
| Ontario |
5-6 Days |
| Quebec |
6-7 Days |
| Prince Edward Island |
7-8 Days |
| New Brunswick |
7-8 Days |
| Nova Scotia |
7-8 Days |
| Newfoundland |
9-10 Days |
| Yukon Territories |
9-10 Days |
| Northwest Territories
/ Nunavut |
9-10 Days |
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- Currency
All prices at www.bodyenergyclub.ca are in Canadian dollars.
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- International Order
All International order does not qualify for the free shipping option at this time. Once you place an international order we will shop around and find the least expensive courier and we will inform you on the rate before processing your order. This process will be completed with 12 hours.
Body Energy Club is not responsible for additional tariffs or taxes that apply to items shipped outside of Canada. Your must also check with the appropriate authorities from you country to ensure that that products are allowed in your country as we will not be responsible for any loses due to customs.
All International sales are final.
If you have any questions, concerns or suggestion please do not hesitate to contact us.
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- Damaged or Incorrect Items
In the unfortunate event that any of your products arrive damaged, or if there has been an error in your order, please contact our Customer Service Department within 48 hours and we will be happy to assist you in resolving this matter.
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